Upload - instasmile File Management

Before you submit

We’re ready to help — to review your request quickly and fairly, please provide everything below.

Fully complete the form

Please fill out every field in the form so we can assess your case without delay.

Photo and video evidence

Upload clear photographs and a short video showing the reported issue from different angles.

You must submit this form immediately. Incomplete or incorrect information may affect your warranty.

1. Your details

First name *

Last name *

Email *

Order Number *

Main Problem *

Secondary Problem

Describe Your Issue *

2. We Need a Quick Video From You

To continue with your warranty claim, please upload a short video clearly showing the issue. Make sure to show yourself inserting and removing the product so we can properly assess the problem.

Watch the example video below to see exactly what we need.

Upload video *

Choose File to upload

Choose File

Accepted file types: .mp4, .mov

3. Your Photos

To continue with your warranty claim, please upload 4 clear photos showing the issue.

Take a look at the example photos below to understand what we need.

Photo 1: Close up photo of product in your mouth clearly showing the issue *

Choose File to upload

Choose File

Accepted image formats: .jpg, .jpeg, .png

Photo 2: Close up photo of the front of the product *

Choose File to upload

Choose File

Accepted image formats: .jpg, .jpeg, .png

Photo 3: Close up photo of the back of the product *

Choose File to upload

Choose File

Accepted image formats: .jpg, .jpeg, .png

Photo 4: Up to date photo of your natural teeth *

Choose File to upload

Choose File

Accepted image formats: .jpg, .jpeg, .png

Product Issue Assessment

1. Your details

2. We Need a Quick Video From You

3. Your Photos

1. Your Details

2. We Need a Quick Video From You

3. Your Photos

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